Frequently Asked Questions
How can I buy a Chillazy Seat?
You can purchase a Chillazy online via this website and we’ll deliver straight to your door, or at a stall at selected events. If we see you at an event, you can pay with credit, debit, eftpos or cash through our secure Commonwealth Bank terminal; a secure mobile payment solution.
We also have a “Click and Collect” option at the Hope Estate events we attend, where you can purchase now and simply pick up on the day! This ensures your seat is secured as we do run out fast.
How do I buy online?
If you’re ordering online, you can pay securely with your credit card or PayPal account. Online Check-out instructions can be found at this link.
How do I know which events Chillazy will be at?
Click here for a list of festivals and events we’ll be at.
How do I know my order has been processed?
You’ll receive an email confirmation from us shortly after purchase.
Does the website show if items are out of stock?
We try to always ensure the accuracy of our stock levels, however there may be some instances where orders may be placed before inventory levels are updated. If you place an order for a product that is deemed to be out of stock or unavailable, you will be contacted and updated on approximate lead times or offered a full refund.
Where does Chillazy products deliver?
We can deliver the product to you at your preferred postal address, anywhere in Australia.
Overseas delivery can be arranged for an additional fee, email us at firstname.lastname@example.org to find out more.
Standard postal charge is a flat rate of $9.90, anywhere in Australia.
Express delivery charge is $16.95 anywhere in Australia.
Can I pick up my Chillazy order?
You can pick up a Chillazy that you purchased online from our storage in Cromer or Mosman. Email us at email@example.com to find out more.
How long does delivery take?
We ship from Sydney, so if you live in NSW you should receive your package within 2-3 business days. Anywhere else in Australia, within 5-6 business days.
Want to take the Chillazy Seat for a spin? Here’s how to do it:
1. Open your Chillazy Seat
2. Take a seat and adjust the straps on both sides (by pulling on them) until you feel the Chillazy hug your back
3. Relax into the seat, lean back and get your Chillazy on!
What are the product specs for the Chillazy seat?
Weight: less than 1 kg
1. Compact Seat – smaller and a great travelling companion
H 41.9cm x W 39.4cm x D 41.9cm
2. Tallback Seat – additional back rest height for added comfort for longer chillout sessions ** Best seller **
H 54cm x W 44.5cm x D 42cm